If required by the antivirus program, include all subfolders since every file is critical to run the game. Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe (by default).ESO_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher.The application files that may require exceptions are: Turn off your network's modem or router for 10 minutes before rebooting.Īdd ESO as an exception to your antivirus softwareĮach antivirus program is different, and we recommend you view your antivirus developer's website for full instructions on how to add exceptions. If the ESO server or platform is undergoing maintenance or experiencing an outage, you will not be able to connect and download the game client until it is resolved. Verify the servers are not undergoing scheduled maintenance here.
If you are having trouble downloading and installing The Elder Scrolls Online on PC/Mac, you can try the following troubleshooting steps: